*Please note that wedding reservations must be made via postal mail. Click here to view and print the wedding contract.

Airport Reservations

If you are calling to make an airport pick-up reservation, the following information will be needed:

account number, if applicable
passenger's name
airport name
f light number
city of origin
flight arrival time

One hour before the flight is due in, the dispatch room calls the airline and checks the ETA of the flight. We adjust the time accordingly and send the car for the time of arrival. We cannot guarantee the accuracy of the information received by the airline. If you do not wish the car to be there when the plane lands, give the operator the correct flight information, however, tell the operator to delay the pickup for the amount of time you think you need to either collect your bags or clear customs.

For Example: the ETA of the flight is 1 P.M., however you need to clear customs which usually takes 30 minutes. Tell the operator the time of pick up is 1 P.M., so they may check on the flight, but instruct the operator to make the pick up 30 minutes after arrival time. This will cut down on your waiting time charges at the airport.

Anyone using our service for airport pick ups should call (917) 735-4977 should you not see our car. Anyone leaving without calling will be charged a "no-show".

Airport Pick-ups

We can make the pickups at three places at the airport.

First: Outside with a sign.
The driver waits outside of the terminal with a sign in the window with the passenger's name. Keep in mind that the car may be chased and have to circle around the airport.
Second: In Baggage with a sign or what is commonly known as a Meet & Greet.
This pick up is where the driver parks his car and meets the passenger in the Baggage area. There is an aditional charge for this service.
Third: Is the Meet in Customs with a Sign.
With this pick up the driver parks his car and meets the passenger outside the customs area. There is an additional service for this service.

Waiting Time

Waiting time is charged at $30.00 per hour (calculated at $2.50 per every five minutes). There is no grace period on a reservation. If you call for a car at 1 P.M., your waiting time will start at that time. On some live calls there is a 15 minute grace period from the time of dispatch before waiting time is charged. For instance: If you call and request a car immediately and it is 1 P.M. and you are given a car number with an ETA of 5 minutes, you have until 1:15 P.M. before waiting time starts being charged. Waiting time applies to stops as well as original pick up point.

Telephone Charges

90% of our fleet is equipped with cellular telephones. If your account does not permit the use of cellular phones please notify your account representative. Local charges are $2.00 per minute, long distance is $3.00 per minute. Please remember, incoming calls are charged as well. Calls to 800 numbers or calls where a calling card is used are billable charges since the driver will be charged by his carrier.

Time Jobs

A time job is a car that is needed to make multiple stops in any of the five boroughs. The charge for the service is $40.00 per hour with a two hour minimum. Cars taken out of the 5 boroughs are charged by destination and stops. Please see our Rates page for detailed rate charts.

Reservations

Top Notch Limousine cannot guarantee a reservation during peak times of inclement weather, however, they will take priority over live calls and we will do everything possible to be on time for the reservation. If you request a car and then find other means of transportation, you must call us to cancel, otherwise you may be billed for a "no show".

What is Considered a Stop

Stops can vary in price and there is a question as to what constitutes a stop. If the passenger leaves something at the office and needs to go back, it is considered a stop. An out of the way stop is a stop that deviates from the original path and is in a different town or zone. Stop charges can range anywhere from $5.00 to $30.00. Please contact our pricing department for specific information.

Cancellations and No Shows

A car can be cancelled without being charged if the call is received within 10 minutes of the dispatch time. Keep in mind that if the pickup is out of town, the dispatch time could be as long as two hours. If the car is already on the scene and someone comes to the car to release the car there will be a "No Show".